RETURN / REFUND POLICY

Last updated: 13.03.2026

This Refund & Return Policy applies to the website fastcase.club (the "Site") and governs refunds related to deposits, virtual currency, and virtual items.

By using the Site and making a payment, you agree to this Refund & Return Policy.

1. General Provisions

1.1. The Site provides digital services, virtual currency, and virtual items.

1.2. By making a payment, the user acknowledges that access to digital services and virtual content may begin immediately after the balance is credited.

2. Refund Eligibility

2.1. Users may request a refund before virtual currency or virtual items are used.

2.2. Refund requests are subject to review and approval by the Site Administration.

2.3. A refund may be denied if:

• virtual currency has been partially or fully used;
• virtual items have been opened, activated, or consumed;
• bonuses or promo credits were applied;
• the request is related to abuse, fraud, or violation of the Terms of Service.

3. Refundable and Non-Refundable Items

3.1. Refundable:

• unused deposits;
• unused virtual currency;
• payments made in error or duplicated due to a technical issue.

3.2. Non-refundable:

• used virtual currency;
• opened or used virtual items;
• bonus credits, promo codes, or free rewards;
• accounts suspended due to Terms of Service violations.

4. Bonuses and Promo Codes

4.1. If bonuses or promo credits were applied to a deposit, a refund request will result in:

• full cancellation of all bonuses;
• recalculation of the balance.

4.2. Bonus credits have no monetary value and are not subject to refund.

5. Refund Request Process

5.1. Refund requests must be submitted via Site support.

5.2. The request must include:

• account identifier;
• payment method;
• transaction date and amount;
• reason for the refund.

5.3. The Site Administration reserves the right to request additional information.

6. Refund Method and Timing

6.1. Approved refunds are processed using the original payment method, where possible.

6.2. Refund processing time may take up to 30 business days, depending on the payment provider.

7. Chargebacks

7.1. Users are encouraged to contact support before initiating a chargeback.

7.2. Unjustified chargebacks may result in:

• account suspension or permanent blocking;
• revocation of virtual currency and items;
• restriction of future payments.

8. Account Suspension

8.1. If an account is blocked due to a violation of the Terms of Service, refunds are not guaranteed.

8.2. In exceptional cases, unused deposits may be refunded at the discretion of the Site Administration.

9. Legal Notice (Digital Content)

By requesting immediate access to digital content, the user acknowledges that the right of withdrawal may be limited once the service has been provided, in accordance with applicable digital content regulations.

10. Policy Changes

The Site Administration reserves the right to modify this Refund & Return Policy at any time. Changes take effect upon publication on the Site.

11. Contact

For refund-related questions, users should contact Site technical support or support@fastcase.gg before initiating a dispute with their payment provider.

Related policies: Terms of Service, Credits Policy, Items Use Policy.